Dispute policy
Complaint and correction process
Transparent resolution steps for trust-related and listing-related issues.
When to file a complaint
- Incorrect listing data, duplicated entries, or stale moderation flags.
- Unexpected follow-up behavior after queue status updates.
- Data handling concerns or inaccurate request routing.
- Potential policy violations in terms of trust wording or process representation.
How to submit
- Identify the page or request ID (lead_id, inquiry_id, or listing id).
- Attach the relevant URL and a short timeline of what happened.
- Describe expected correction and your requested outcome.
- Submit via the relevant support route shown on the relevant form or landing confirmation.
Resolution SLA
- Initial triage: within 1 business day.
- Corrective action plan: within 2-3 business days.
- Final decision and closure note: when evidence and queue checks are complete.
Escalation path
If a complaint is not handled in the expected timeframe, escalate with your request details and supporting context through the trust or legal support channel for formal escalation.