Provider credentials and verification policy

What we review before publication

• Business identity details and service area consistency.
• Contact information validity and consistency with queue context.
• Claim/request history and prior moderation outcomes.
• Potential duplicate or suspicious submission patterns.

What providers must avoid

• False capability claims, fabricated credentials, or unsupported guarantees.
• Unrequested profile edits or listing modifications outside queue workflow.
• Advertising-style claims that imply guaranteed outcomes.
• Any content that makes emergency or guaranteed medical/home-safety claims.

Status and moderation outcomes

• Queued: intake recorded and awaiting review.
• In review: manual verification is actively evaluating details.
• Approved / rejected / changed: publication action is reflected in listing status and audit trail.

Corrections and removals

If your listing needs correction, re-submit through the provider request flow with accurate changes. For urgent corrections, include direct evidence and expected resolution deadline in your request message.

Disputes and complaint handoff

If you disagree with a moderation outcome, follow the complaint workflow and include your request ID and full context from prior submission.