Frequently asked questions

How quickly are requests handled?

Requests enter a queue immediately and are reviewed before follow-up actions. We publish visible status signals in the user flow rather than claiming guaranteed speed.

Are submissions accepted as guaranteed matches?

No. We do not promise match outcome, immediate placement, or guaranteed pricing. We route requests into a review workflow and keep users informed as each step completes.

Who reviews listings and provider claims?

Family lead capture and provider onboarding are routed separately. Provider-related changes stay under manual verification before publication, and trust-safe queue routing keeps accidental updates contained.

How can someone request their data or deletion?

Authenticated DSAR and erase endpoints are available for supported token users. For non-tokened support requests, send a formal rights request with matching identifiers and our team will help route it to the rights flow.

• DSAR export: request a complete package for identities tied to request IDs and contact methods.
• Erase/delete: authorized owner-led flows trigger redaction and retention queue handling.
• Marketing opt-ins are separate and can be revoked later.

What geographies are being rolled out first?

For homecare we are launching on a focused pilot cluster and keeping rollout quality-first. County pages are currently prioritized for long-tail local trust and review consistency, then expanded into the broader city/state matrix.

How do I file a complaint?

Use the public complaint process page before escalation. It explains expected response times, mediation path, and what evidence is collected.